DESK

Identifying relevant baselines and trends for key application analysis metrics, including performance, availability, average transaction time, etc. Real-time performance analysis for your enterprise business apps, such as Oracle Business Suite and others.

To ensure uninterrupted cloud service, our system analyses all most critical parameters, including data uploading performance, last mile reliability, ISP’s performance, current cloud availability, etc.
Cloud service providers can offer monitoring on an SaaS basis to improve the quality of service and get a faster return on their investment.

Just a few minutes of online service downtime can translate into huge losses. With DESK you will avoid such service interruption and minimize the time spent on failure isolation. In addition, our solution will help you analyze your users experience and the efficiency and effectiveness of your marketing campaigns.

DESK helps transportation companies to monitor and control the performance of their applications. It is capable to monitor even most sophisticated infrastructures comprising various advanced technologies and located in dozens of datacenters across Russia. This system monitors real users based on their geography. The monitoring is performed at different service delivery levels (frontend, application server, database, middleware, etc.) ensuring in-depth transaction analysis for various data protocols, including HTTP/HTTPS, MS SQL, Oracle, SAP, WebSphere MQ, Citrix, XML, VoIP, and others.

Fast detection, isolation, and resolution of problems with ERP services such as SAP, Siebel, and OEBS. DESK automatically recognizes processes and usernames, as well as transaction types. With DESK you will be able to better understand what infrastructure investments are required and boost the efficiency of your internal and external development efforts.

Analysis of all kinds of web applications such as SAP, Citrix, or HTTP. Now, you will be able to easily monitor your Service Level Agreements and increase the productivity of your IT team.

Root-cause analysis for typical problems, such as failed logging in, failed OTP delivery, billing issues, and banking system interaction errors. With DESK your quality of service will improve, and you will be able to monitor your SLA’s at all stages of transaction processing.

DESK will trace the whole transaction chain from the user’s first click to the database or third-party service query and provide detailed information on the performance of each component involved in query processing. It will show you the safety margin of the service, as well as help plan your infrastructure development and improve its reliability parameters.